Our Commitment to Responsible Gaming
At RegalVista, we believe that gaming should always be an enjoyable and safe form of entertainment. We are dedicated to promoting responsible gaming practices among our guests.
Understanding Responsible Gaming
Responsible gaming means playing for fun and entertainment, not as a source of income or a way to escape problems. It involves being aware of the risks associated with gambling, setting limits on time and money spent, and knowing when to stop. RegalVista is committed to providing a supportive environment where our guests can make informed decisions about their gaming activities.
This policy outlines our approach to responsible gaming, the tools we offer for self-control, and resources available for those who may need assistance.
Our Policy Principles
RegalVista's Responsible Gaming Policy is built upon the following core principles:
- Player Protection: We strive to protect vulnerable individuals, including minors and those who may have difficulty controlling their gambling.
- Information and Awareness: We provide clear information about the risks of gambling and promote awareness of responsible gaming practices.
- Support and Assistance: We offer resources and support for guests who may be experiencing gambling-related harm, including self-exclusion programs and referrals to professional help services.
- Staff Training: Our staff are trained to recognize signs of problem gambling and to provide appropriate assistance and information to guests.
- Secure and Fair Gaming: We ensure that our gaming operations are conducted in a fair, transparent, and secure manner, complying with all applicable laws and regulations.
- Marketing and Advertising: Our marketing communications are socially responsible and do not target underage or vulnerable individuals, nor do they misrepresent the odds of winning.
Tools for Maintaining Control
RegalVista offers several tools and options to help you manage your gaming activity:
Setting Limits
Before you start playing, decide on a budget and stick to it. We encourage guests to set voluntary limits on their deposits, wagers, or losses. Please speak to a casino host for more information on how to set these limits.
Time Management
Be mindful of the time you spend gambling. Take regular breaks and balance gaming with other leisure activities. Our casino floor has clocks readily visible to help you keep track of time.
Self-Assessment
Periodically review your gambling habits. Ask yourself if you are still playing for fun and if your gambling is impacting other areas of your life. We can provide self-assessment questionnaires upon request.
Self-Exclusion Program
If you feel you are losing control of your gambling, or wish to take a break, RegalVista offers a voluntary self-exclusion program. This program allows you to exclude yourself from our gaming facilities for a specified period. For more information or to enroll, please contact our Responsible Gaming Officer or a senior casino manager in confidence.
Where to Find Help and Support
If you or someone you know needs help with problem gambling, confidential support and counseling services are available. RegalVista encourages you to reach out to these organizations:
Anonimowi Hazardziści (Gamblers Anonymous Poland)
A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others recover from a gambling problem. Meetings are held across Poland.
Website: www.anonimowihazardzisci.org
Helpline / Information: Check their website for local group contact numbers and meeting schedules.
Instytut Psychologii Zdrowia PTP – Telefon Zaufania Uzależnienia (Health Psychology Institute PTP - Addiction Helpline)
Offers telephone support and information for people struggling with various addictions, including gambling. This is a well-known Polish psychological association.
Website: www.uzaleznieniabehawioralne.pl (Behavioral Addictions Portal) or www.ipz.edu.pl (Institute's main site)
Helpline: 801 889 880 (czynny codziennie w godzinach 17-22, koszt połączenia jak za połączenie lokalne).
Fundacja Studio Psychologii Zdrowia
Provides psychological help, therapy, and support for individuals and families affected by addiction, including gambling addiction. Operates in Warsaw.
Website: www.fundacjastudio.pl
Contact: Check their website for current contact details and Warsaw office information.
Our staff can also provide you with information on local support services. Your privacy will be respected.
Preventing Underage Gambling
RegalVista strictly prohibits individuals under the legal gambling age (as defined by local law, typically 18 or 21 years) from entering our casino or participating in any gaming activities. We implement rigorous age verification procedures at all entry points and gaming areas.
We encourage parents to be aware of their children's online activities and to utilize parental control software if necessary. Any individual found to be underage within our gaming facilities will be escorted from the premises, and any winnings will be forfeited.
Contact Our Responsible Gaming Team
If you have any questions about our Responsible Gaming Policy, wish to discuss self-exclusion, or need further information, please do not hesitate to contact our designated Responsible Gaming Officer or a senior member of our casino management team.
Email: contact@regalvista.com
Alternatively, you can speak to a staff member in person at the casino.
This policy is subject to review and updates. Last updated: 10.06.2025